Ejecutivo Universal Training

Responsibilities

• Establish cordial and professional relationships with customers to ensure high service levels and problem resolution.
• Execute quality standards set by management to guarantee the best service and sales experience.
• Correctly and completely register customer visits in company systems to ensure satisfaction.
• Perform specialized process activities oriented toward established business objectives.
• Identify customer service needs within AT&T stores to optimize their experience.

Requirements

• Minimum education: Technical Career or completed High School (Bachillerato).
• Minimum of 1 year of experience in customer service and sales.
• Ability to follow established processes and company policies.

Preferred Qualifications

• Experience in the telecommunications or telephony industry.
• Degree or partial studies in Communication Sciences, Administration, or related fields.
• Commitment to continuing education through company programs if required.

About the Company

AT&T Mexico is a leader in telecommunications, committed to fostering inclusion and equal opportunities. We promote a diverse work environment and support our employees through programs that encourage professional growth and work-life balance.