Ejecutivo Universal Training

Responsibilities

• Establish a cordial and service-oriented relationship with customers to ensure high service levels and provide problem-solving alternatives.
• Execute quality standards established by management to ensure the best possible service and sales experience.
• Correctly and completely register customer visits in company systems to ensure satisfaction.
• Perform specialized process activities oriented toward established objectives.
• Advise customers to identify their service needs within AT&T stores, optimizing sales and following established policies.

Requirements

• Minimum education: Technical Career or High School Diploma completed.
• Minimum 1 year of experience in customer service and sales.
• Ability to follow established processes and company policies.

Preferred Qualifications

• Desirable 2 years of experience in the telecommunications or telephony industry.
• Degree or partially completed studies in Communication Sciences, Administration, or related fields.

About the Company

AT&T Mexico is committed to inclusion and equal opportunity. We promote a diverse work environment regardless of gender, orientation, age, disability, or ethnic origin, and we actively support our employees through programs like "Reto Termina tus Estudios" to help them complete their education.