Ejecutivo Universal Training

Responsibilities

• Establish a cordial and service-oriented relationship with customers to ensure high service levels and provide effective problem resolution.
• Execute quality standards established by management to ensure the best possible service and sales experience.
• Correctly and completely process customer visits within company systems to ensure maximum satisfaction.
• Perform specialized process activities oriented toward established business objectives.
• Advise customers in AT&T stores to identify their service needs and optimize their shopping and sales experience.

Requirements

• Minimum education: Technical Career or completed High School (Bachillerato).
• Minimum of 1 year of experience in customer service and sales.

Preferred Qualifications

• 2 years of experience in customer service within the telephony or communications industry.
• Degree or partial studies in Communication Sciences, Administration, or related fields.

About the Company

AT&T Mexico promotes equal opportunities and inclusion, fostering a diverse environment regardless of gender, orientation, age, or background. We are committed to providing a balanced work life and professional growth opportunities for all our team members.