Ejecutivo Universal Training

Responsibilities

• Establish cordial and professional relationships with customers to ensure high service levels and provide effective problem resolution.
• Execute quality standards established by management to ensure the best possible service and sales experience.
• Correctly and completely register customer visits and interactions within company systems to ensure satisfaction.
• Perform specialized process activities oriented toward established business objectives.
• Identify customer service needs within AT&T stores to optimize their experience while adhering to established policies.

Requirements

• Completed Technical Career or High School (Bachillerato).
• Minimum of 1 year of experience in customer service and sales.
• Ability to work onsite in Merida, Yucatan.

Preferred Qualifications

• 2 years of experience in customer service within the telecommunications or telephony industry.
• Degree or partially completed studies in Communication Sciences, Administration, or a related field.

About the Company

AT&T is a leader in telecommunications, dedicated to connecting people through innovative technology and exceptional service. We promote equal opportunities and value diversity, inclusion, and work-life balance within our teams.