Ejecutivo Universal Senior

Responsibilities

• Establish a cordial and service-oriented relationship with customers to ensure high service levels and provide solutions during the first contact.
• Execute established quality standards to ensure the best service and sales experience, applying the company's brand promise.
• Correctly and completely register customer visits in company systems.
• Address rejection incidents promptly and meet sales, renewal, and retention objectives to contribute to corporate goals.
• Perform specialized process activities according to assigned tasks, adapting to changes and remaining goal-oriented.

Requirements

• Completed Technical Career or High School (Bachillerato).
• Minimum of 1 year of experience in customer service and sales.
• Minimum of 2 years of experience in customer service within the telephony or communications industry.

Preferred Qualifications

• Degree or partially completed studies in Communication Sciences, Administration, or a related field.

About the Company

AT&T México is a leader in telecommunications, committed to inclusion and equal opportunities. We promote a diverse work environment and support our employees through programs like "Reto Termina tus Estudios" to help them achieve their educational goals.