Educational Support Specialist/Administrative Assistant

Responsibilities

• Support daily operations of the Academic Advancement Center, including managing a staff of over 100 student employees.
• Oversee student employment processes such as hiring, onboarding, payroll, and scheduling using Workday.
• Analyze student success data and develop reports on tutoring utilization, engagement, and retention using advanced Excel tools.
• Coordinate tutoring services across multiple academic disciplines and facilitate staff training initiatives.
• Conduct targeted outreach to connect at-risk students with academic support and supplemental instruction services.
• Collaborate with academic departments to evaluate enrollment, course performance, and program effectiveness.

Requirements

• Bachelor's degree.
• Experience working in an educational setting, preferably in higher education.
• Advanced Excel skills, including proficiency with PivotTables, PivotCharts, INDEX/MATCH, and VLOOKUP.
• Experience with data reporting and interpreting complex datasets.

Benefits

• 100% tuition coverage for one undergraduate and one graduate degree for the employee.
• Discounted tuition rates for spouses and dependent children up to age 26.
• Generous time off, including 9+ paid holidays and significant leave between Christmas and New Year's.
• Retirement contributions including 6% base salary contribution and a 4% matching contribution.
• Personal leave options for both exempt and non-exempt employees.

About the Company

Embry-Riddle Aeronautical University is the world's leading aviation and aerospace university. For nearly 100 years, we have been at the forefront of innovation in aviation, space, artificial intelligence, and cybersecurity, educating thousands of students across global campuses and online programs.