EDI Executive

Responsibilities

• Monitor and support inbound and outbound EDI transactions and interface activities to ensure uninterrupted operations
• Investigate and resolve EDI failures, system discrepancies, and transmission-related issues in a timely manner
• Manage incidents, service requests, and escalations through ticketing systems like Jira
• Coordinate with internal teams and external stakeholders for issue resolution, onboarding, and new EDI setups
• Perform root cause analysis (RCA) and implement permanent fixes for recurring issues
• Ensure adherence to operational procedures, internal controls, and business guidelines
• Maintain accurate records of operational activities, including tracking, reporting, and documentation
• Contribute to process improvements, automation initiatives, and knowledge-sharing efforts
• Support ad-hoc reporting and analytical requirements as requested by management

Requirements

• Bachelor's degree in Computer Science, Engineering, Mathematics, or a related technical field
• 2+ years of proven experience in an EDI support, analyst, or implementation role
• Proficiency in EDI translation software such as Cleo, Boomi, SPS Commerce, True Commerce, or IBM Sterling Gentran

About the Company

Emirates Shipping Line (ESL) is a leading provider in the shipping industry, dedicated to simplifying shipping complexities through digital solutions and reliable service networks. Our team works across global offices to drive success in the dynamic field of maritime logistics.