eBilling Supervisor

Responsibilities

• Supervise, train, and motivate a team of eight to nine direct reports, setting performance goals and monitoring productivity.
• Organize workflows and ensure team members understand delegated tasks and deadlines.
• Enhance organizational systems to track and resolve eBilling issues, such as invoice rejections and resubmissions.
• Analyze rejection trends and patterns to develop corrective actions and prevent future reductions.
• Coordinate with billing specialists and management to track resubmission deadlines and resolve pending issues.
• Research and apply client guidelines and contractual billing arrangements to appeal or challenge rejected invoices.
• Liaise with Client Accounts, billing specialists, and client representatives to provide expert-level support for the electronic invoice process.
• Maintain mastery of major eBilling sites including LegalTracker, CounselLink, TyMetrix360, Collaborati, Passport, CounselGO, BillingPoint, and Corridor.
• Utilize Excel to pull reports, create spreadsheets, and manipulate complex LEDES files.

Requirements

• Minimum of five years of legal e-billing experience.
• Strong technology skills, including proficiency in the MS Office Suite.
• Excellent written and verbal communication skills with the ability to interact with all levels of personnel.
• Exceptional attention to detail and the ability to work well under pressure.
• Strong organizational skills and the ability to prioritize competing requests and deadlines.
• Ability to work overtime and manage increased workloads during year-end periods (September through December).

Preferred Qualifications

• College degree.
• Experience working with eBillingHub or BillBlast.
• Experience working with Aderant billing software.

Benefits

• Health care coverage.
• Retirement benefits.
• Paid time off, including sick time and vacation.
• Parental leave.
• Basic life insurance.
• Flexible Spending Accounts.
• Discretionary, performance-based bonuses.

About the Company

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes.