E2E Customer Technical Manager

Responsibilities

• Serve as the single point of technical accountability for customers across Core Network and Cloud Infrastructure domains
• Maintain full visibility of service stability, operational risks, and mitigation plans across Core and Cloud environments
• Lead technical command during critical incidents, major escalations, and network crises, coordinating SMEs and operations teams
• Drive root cause analysis (RCA) for major incidents and ensure the implementation of permanent corrective actions
• Govern software lifecycle compliance, upgrade programs, and EOM/EOS risk management
• Lead weekly service reviews, monthly operational reviews, and executive governance meetings
• Oversee the operational health of cloud-native platforms, including Kubernetes, CNIS, and CCD/CEE

Requirements

• 10–15+ years of experience in Telecom Core Network, Cloud, or Support domains
• Deep technical knowledge of 5G Core (AMF, SMF, UPF, PCF, UDM, CHF, SCP) and 4G EPC (MME, SGW, PGW, PCRF, HSS)
• Hands-on experience with cloud-native platforms, Kubernetes, CNFs, and VNFs
• Proven experience in crisis management and decisive leadership under pressure
• Strong executive-level engagement skills with the ability to build trust with Tier-1 operators
• Strong understanding of SLAs and the business impact of telecom network performance

About the Company

Ericsson is a global leader in communications technology, driving the transition to 5G and beyond. We build the connectivity that powers the digital world, focusing on innovation, reliability, and service excellence for the world's largest operators.