E-Commerce Manager

About the Company

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish remote engineering hubs, and build ventures across multiple industries and domains. You will be working with our partner Hyperone.

Responsibilities

• Own the end-to-end e-commerce business including growth, commercial planning, customer experience, operations, marketplaces, and customer service
• Drive MARC growth through acquisition, retention, and reactivation strategies
• Deliver GMV and net revenue targets in line with the annual business plan
• Improve profitability per order by optimizing commercial levers and operational efficiency
• Ensure strong operational KPIs including on-time delivery and low cancellation rates
• Co-own the digital and tech roadmap with CX/Tech teams
• Lead, manage, and develop a growing e-commerce team of approximately 80 members
• Own monthly and quarterly performance reporting to the Digital Steering Committee

Requirements

• Bachelor’s degree or higher
• 10+ years of overall business experience
• 2–3 years in e-commerce leadership roles
• Strong preference for Grocery or FMCG e-commerce experience
• Proven experience managing end-to-end e-commerce or digital P&L
• Strong commercial and financial acumen (GMV, MARC, ROAS, AOV)
• Experience in marketplaces such as Amazon, Jumia, or Noon is highly desirable
• Strong leadership experience managing large, cross-functional teams
• High proficiency in Arabic and English
• Strong analytical mindset and entrepreneurial spirit