Dynamics Mid-Office Systems Analyst - Support

Responsibilities

• Lead and manage system testing processes, environments, and plans
• Identify and implement continuous process and system enhancements
• Maintain and configure mid-office systems including transactions, product groups, and user access
• Coordinate and execute system upgrades, enhancements, and maintenance activities
• Perform system, application, and data analysis to drive improvements
• Collaborate with developers and business stakeholders to implement solutions
• Support user acceptance testing and regression testing activities
• Provide helpdesk support for front-end system queries and invoicing issues
• Deliver training to system users across Finance and the wider business
• Monitor and resolve system queries within agreed SLAs
• Maintain user documentation and procedures
• Identify efficiencies and improvements within mid-office operations

Requirements

• Minimum 2 years mid-office experience
• Knowledge and experience of Protas
• Comprehensive knowledge and experience of GDS
• Strong problem-solving and time management skills
• Excellent organisational skills and attention to detail
• Strong analytical and communication skills
• Ability to influence, challenge, and improve business processes

About the Company

Flight Centre Travel Group is a global travel company with over 40 years of experience, providing diverse brands and opportunities across the world.