Dynamics 365 Enterprise AI Architect

Responsibilities

• Define and own end-to-end enterprise architecture for Microsoft-based customer engagement and CCaaS platforms
• Establish target-state architecture across sales, service, channels, integrations, data, and security
• Architect solutions leveraging Dynamics 365 Sales, Customer Service, and Omnichannel
• Design and govern Copilot Studio solutions, including virtual agents and conversational AI
• Define Azure-native integration patterns using API Management, Logic Apps, and Azure Functions
• Own data architecture leveraging Dataverse and define customer 360 data models
• Establish governance for ALM, DevOps, release management, and environment strategy
• Partner with business and technology stakeholders to drive roadmap and execution

Requirements

• 12+ years of experience in enterprise or solution architecture
• Deep expertise with Dynamics 365 Customer Engagement (Sales and Customer Service)
• Strong experience with Omnichannel and contact center (CCaaS) solutions
• Hands-on experience with Power Platform (Power Apps, Power Automate, Power BI)
• Proven experience with Azure integration architecture
• Experience designing and implementing Copilot Studio and AI-driven solutions
• Strong knowledge of Dataverse, data modeling, and data governance
• Excellent stakeholder management and executive communication skills

Preferred Qualifications

• Experience in regulated industries such as Financial Services, Insurance, or Healthcare
• Experience integrating CRM with ERP, telephony, and other enterprise platforms
• Azure Solutions Architect Expert certification
• Power Platform Solution Architect Expert certification
• Dynamics 365 Sales or Customer Service certifications
• TOGAF or equivalent certification

Benefits

• Paid time off including vacation, company holidays, personal days, and sick leave
• Medical, dental, and vision coverage
• Retirement savings plans (e.g., 401(k))
• Life and disability insurance
• Employee assistance programs

About the Company

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world. With over 340,000 team members in more than 50 countries, we leverage market-leading capabilities in AI, cloud, and data to deliver end-to-end services and solutions.