DX Technical Support Consultant (HPM)

Responsibilities

• Provide remote and on-site 2nd and 3rd line technical support for all HPM products
• Act as the technical Escalation Owner, managing coordination and administration for modality-specific issues
• Monitor escalations for direct and indirect channels to drive process efficiency and compliance
• Provide formal technical training through the Philips Academy and on-site sessions
• Consolidate and prioritize field product issues to drive improvement initiatives within the market organization
• Analyze market modality performance data and deploy improvement initiatives in cooperation with the BIU
• Support sales by providing solution designs for complex configurations based on customer requirements
• Lead on-site "First of a Kind" projects and installations to coach local Field Service Engineers

Requirements

• Bachelor's or Master's degree in Engineering, Medical, Science, or an equivalent field
• Minimum 7 years of technical troubleshooting experience, preferably within the healthcare industry
• Deep technical knowledge of Intellivue and PICiX products
• Expertise in healthcare IT environments, integration tools, and Microsoft Windows server systems
• Fluency in English (verbal and written) and the local language at a minimum C1 level
• Green Belt or equivalent certification
• Ability to travel approximately 10%

Preferred Qualifications

• Networking knowledge or CISCO CCNA certification
• Strong project management and stakeholder management skills
• Experience in benchmarking and driving change across distributor networks

About the Company

Philips is a global health technology company dedicated to improving people's health and wellbeing through meaningful innovation. We focus on advanced technology and deep clinical insights across Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring, and more to ensure everyone everywhere has access to quality healthcare.