Duty Supervisor

Responsibilities

• Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to checklists, brand requirements, and regulatory standards.
• Manage safety and security outcomes through hazard identification, compliance monitoring, and reporting.
• Coordinate special guest requirements, including VIP, MAAS, PRM, and other special category guests.
• Liaise with Guest Control, Network Control, and SOC to manage operational disruptions and maintain service integrity.
• Execute station emergency response plans, disruption planning, and business continuity protocols.
• Drive on-time performance by coordinating, mitigating, and reporting flight delays.
• Monitor and promote airport ancillary sales and customer service KPIs.
• Make real-time operational decisions to mitigate safety and security risks at the station level.

Requirements

• Degree level education (A-level or baccalaureate equivalent) or equivalent relevant industry experience.
• 5-7 years of experience in the service, hospitality, airline, or retail industry.
• Proven supervisory experience in highly pressured, multicultural, and shift-based environments.
• Strong knowledge of aviation, travel industry, or airport policies.
• Outstanding communication and leadership skills with a passion for service excellence.
• Ability to balance guest-centric focus with corporate interests and strict safety standards.

About the Company

Etihad Airways is the UAE’s national airline, shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, driving our “Journey 2030” ambition to expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace.