Duty Supervisor

Responsibilities

• Plan, direct, and supervise airport operations, overseeing team and service provider performance.
• Make day-to-day operational decisions to manage and mitigate safety and security risks on a shift basis.
• Oversee all passenger and aircraft handling operations, ensuring adherence to checklists, brand requirements, and regulatory standards.
• Manage special guest requirements, including VIP, PRM, and special category guests.
• Liaise with Guest Control, Network Control, and SOC to manage operational disruptions and maintain service integrity.
• Deliver and rehearse station emergency response plans, disruption planning, and business continuity plans.
• Monitor and report on on-time performance, customer service KPIs, and ancillary sales targets.

Requirements

• 5-7 years of experience in the service, hospitality, airline, or retail industry.
• Proven supervisory experience within a highly pressured, multicultural, and shift-based environment.
• Degree level education (A-level or baccalaureate equivalent) or equivalent relevant industry experience.
• Strong knowledge of aviation, travel industry, and/or airport policies.
• Outstanding communication and supervisory skills with a mature personality.
• Ability to balance guest-centric focus with corporate interests and strict safety standards.

About the Company

Etihad Airways is the UAE’s national airline, shaping the future of global aviation from its hub in Abu Dhabi. We connect people across continents and cultures, driving our “Journey 2030” ambition to expand our network and grow our people for a new era of excellence.