Duty Manager

Responsibilities

• Ensure guests are treated efficiently and in accordance with Radisson standards
• Train, coach, and mentor new team members
• Comply with Front Office quality standards, policies, and procedures
• Coordinate with other departments to facilitate guest satisfaction
• Assist in daily room inventory maintenance to optimize revenue
• Supervise concierge, one touch service, and front desk divisions
• Manage Radisson Rewards membership recognition
• Drive brand standard programs and Front Desk up-selling initiatives
• Liaise with AFOM on staffing and performance levels
• Assist the Director of Rooms in smooth department operations

Requirements

• Minimum 1 year of experience in Front Desk in a similar capacity
• Fluency in Arabic
• Ability to adapt to changing service environments
• Pro-active and hands-on approach
• Strong communication and listening skills
• Ability to handle challenging priorities and assignments
• Passion for the hospitality industry

Benefits

• Competitive salary package
• Language Allowance
• Service Charge
• Accommodation and transportation provided
• Duty meals provided
• Medical insurance
• Annual leave and yearly flight ticket
• Career growth opportunities

About the Company

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,500 hotels in operation and under development in 95+ countries.