Duty Manager

Responsibilities

• Oversee daily Front Office operations to ensure seamless guest experiences
• Handle guest complaints, special requests, and service recovery with professionalism
• Coordinate with Housekeeping, F&B, Concierge, and other departments for smooth operations
• Monitor staff performance, grooming, and adherence to Kempinski service standards
• Ensure compliance with safety, security, and quality procedures across the hotel

Requirements

• Minimum 2–3 years of experience as Duty Manager or Front Office Supervisor in luxury hospitality
• Strong leadership, communication, and decision-making skills
• Excellent problem-solving abilities and a guest-centric mindset
• Fluency in English; additional languages are an advantage
• Professional appearance, confident demeanor, and ability to work under pressure

Benefits

• Competitive salary and service charge
• Accommodation and transportation (as per company policy)
• Comprehensive medical insurance
• Global training and career development opportunities
• Exclusive discounts across Kempinski properties worldwide

About the Company

Founded in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group, celebrated for its timeless elegance and exceptional service. With more than 80 hotels worldwide, the brand blends European heritage with local cultural authenticity, offering guests unforgettable experiences in iconic destinations. Kempinski The Boulevard Dubai stands at the heart of Downtown, steps away from Burj Khalifa and Dubai Mall, delivering refined hospitality inspired by European luxury traditions.