Duty Manager

Responsibilities

• Drive operational engagement and product quality to maximize performance, profitability, and guest service
• Manage day-to-day staffing requirements, including planning, assigning work, and assisting with performance goals
• Ensure compliance with brand standards, local government regulations, and hotel emergency procedures
• Oversee financial tasks including revenue maximization, cash security, stock control, and departmental cost monitoring
• Respond to guest complaints and feedback promptly to ensure continuous improvement in guest satisfaction
• Maintain high standards of safety and security for employees, guests, and contractors, acting as a central communication point during emergencies
• Lead and mentor team members, providing regular coaching and constructive feedback

Requirements

• Previous managerial experience in a similar operational environment
• Strong leadership skills with the ability to manage teams and drive results
• Effective communication skills, both written and spoken
• Responsible Service of Alcohol (RSA) Certificate
• Current First Aid Certificate (including HLTAID003, HLTAID002, and HLTAID001)
• Legal right to work in Australia

About the Company

Affinity Migration Group Pty Ltd, in partnership with EVT Connect Hospitality, manages premier hotel assets. This role is based at the Holiday Inn Express Sydney Airport, a modern hotel designed for both business and leisure travelers located minutes from Sydney’s airport terminals.