
Posted 24 days ago
Duty Manager
Affinity Migration Group Pty LtdDuty Manager
Requirements
Effective communication skills, Strong leadership skills, Responsible Service of Alcohol Certificate, Current First Aid Certificate, Legal right to work in Australia
Skills
customer serviceLeadership
About the role
Responsibilities
- Drive operational engagement and product quality to maximize performance, profitability, and guest service
- Manage day-to-day staffing requirements, including planning, assigning work, and assisting with performance goals
- Ensure compliance with brand standards, local government regulations, and hotel emergency procedures
- Oversee financial tasks including revenue maximization, cash security, stock control, and departmental cost monitoring
- Respond to guest complaints and feedback promptly to ensure continuous improvement in guest satisfaction
- Maintain high standards of safety and security for employees, guests, and contractors, acting as a central communication point during emergencies
- Lead and mentor team members, providing regular coaching and constructive feedback
Requirements
- Previous managerial experience in a similar operational environment
- Strong leadership skills with the ability to manage teams and drive results
- Effective communication skills, both written and spoken
- Responsible Service of Alcohol (RSA) Certificate
- Current First Aid Certificate (including HLTAID003, HLTAID002, and HLTAID001)
- Legal right to work in Australia
About the Company
Affinity Migration Group Pty Ltd, in partnership with EVT Connect Hospitality, manages premier hotel assets. This role is based at the Holiday Inn Express Sydney Airport, a modern hotel designed for both business and leisure travelers located minutes from Sydney’s airport terminals.
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Affinity Migration Group Pty Ltd · Sydney
