Duty Manager

Responsibilities

• Oversee daily front desk operations and ensure optimal guest service
• Supervise front office staff to maintain high-quality service standards
• Handle guest complaints, special requests, and overbooking situations professionally
• Coordinate with other departments to resolve operational issues and enhance guest experiences
• Review rate variance reports and approve discounts for revenue control
• Inspect front and back of house areas to maintain cleanliness and orderliness
• Ensure compliance with safety, security, and loss control policies
• Provide training and orientation to new team members on hotel procedures
• Conduct night audit processes as required

Requirements

• Diploma in Tourism or Hospitality Management
• Minimum 3 years of relevant hospitality experience in a similar capacity
• Proficiency in MS Office and hotel management software, specifically Opera Cloud
• Excellent verbal and written communication skills in English
• Strong leadership, interpersonal, and multitasking abilities
• Ability to work flexible shifts, including nights, weekends, and holidays
• Proven ability to make quick, sound decisions in a fast-paced environment

About the Company

Accor is a leading multinational hospitality company headquartered in France. Operating in over 100 countries, Accor manages a diverse portfolio of hotel brands ranging from luxury to budget segments, including well-known names such as Sofitel, Raffles, Fairmont, Novotel, ibis, and Mercure.