Duty Manager

Responsibilities

• Lead and supervise day-to-day department operations to ensure high service standards and engaging guest interactions
• Handle guest concerns promptly and coordinate with relevant departments to ensure memorable guest experiences
• Manage operations and lead the team in the absence of the Manager or Head of Department
• Oversee training and daily task responsibilities for all subordinates
• Communicate daily priorities to employees to ensure personalized service delivery

Requirements

• Service-focused personality is essential
• Previous experience in a similar leadership role
• Prior experience working with Opera or a related property management system
• Strong interpersonal and problem-solving abilities
• Ability to lead by example and manage team dynamics

Benefits

• Employee benefit card offering discounted rates at Accor properties worldwide
• Access to professional learning programs through our Academies
• Coverage under Group and Personal Insurance
• Opportunities for career development and growth within the property and globally
• Ability to participate in Corporate Social Responsibility activities like Planet 21

About the Company

Accor is a worldwide leader in hospitality. We welcome you as you are, providing a brand that matches your personality and supporting your continuous growth. At Accor, we aim to imagine tomorrow's hospitality together, offering limitless possibilities for your career journey.