Duty Manager

Responsibilities

• Manage and supervise staff to ensure guests receive prompt and cordial attention
• Assist the Front Office Manager in all aspects of duties
• Ensure repeat guests and VIPs receive special recognition
• Control room availability, room types, and rate categories
• Maximize occupancy, revenue, and average rate
• Liaise with Housekeeping to ensure room readiness and image standards
• Coordinate with Finance regarding credit policies and procedures
• Develop and execute training programs for staff
• Verify daily loyalty program points using HotelLink and ACDC platforms
• Act as the main escalation point for guest issues and complaints

Requirements

• Good organizational skills
• Ability to manage a multi-cultural workforce
• Excellent leadership and communication skills
• Knowledge of Opera Property Management System
• Strong understanding of Front Office Operations
• Self-starter and mentor capable of motivating a team
• Flexible management style

Preferred Qualifications

• Previous experience working within Accor