Driver Operations Manager

Responsibilities

• Lead driver acquisition and onboarding efforts to maintain a healthy and efficient supply of driver-partners.
• Drive community engagement, training, and retention initiatives to build trust and loyalty across the UK.
• Identify, build, and enforce Standard Operating Procedures (SOPs) and policies to support driver activity.
• Manage and develop a team of driver operations associates, tracking their efficiency and service quality.
• Monitor performance metrics and deploy corrective or improvement actions to optimize the driver population.
• Manage complex, cross-functional projects to improve operational standards.

Requirements

• Degree holder with at least 8 years of operational or leadership experience.
• Proven experience managing a team with at least 3 direct reports.
• Strong project management skills with experience handling complex, cross-functional initiatives.
• Proficiency in mobile and web technologies.
• Fluent in written and spoken English.
• Strong data-driven decision-making skills and a structured mindset.

Preferred Qualifications

• Background in logistics or e-commerce fulfillment.
• Experience leading multiple functions or verticals.
• Experience working closely with regional or headquarters-level teams.

About the Company

Lalamove is a leading technology-driven logistics platform that connects millions of drivers and customers every day. Since 2013, we have been tackling the logistics industry with innovative solutions to make delivery fast and simple. We have scaled massively across Asia, Latin America, the Middle East, and Europe, and are now expanding our best-in-class technology globally.