Driver Operations Lead - Verification

Responsibilities

• Review and validate vehicle documents and driver requirements submitted during onboarding
• Ensure timely processing of verification requests to meet operational deadlines
• Handle complex or escalated verification cases and resolve issues efficiently
• Monitor team productivity, quality, and turnaround time of verification tasks
• Collaborate with Driver Operations, Onboarding, and Hub teams to resolve document verification concerns
• Maintain and monitor verification trackers and documentation records using Microsoft Workspace tools
• Create, review, and enhance Standard Operating Procedures (SOPs) related to verification processes
• Identify process gaps and recommend improvements to optimize verification workflow
• Provide coaching, guidance, and support to team members to ensure performance and development
• Prepare reports and updates related to verification performance and operational metrics

Requirements

• Bachelor’s degree in Business Administration, Logistics, Operations Management, or a related field
• At least 2 years of supervisory or team leadership experience
• Proven experience in vehicle and driver document verification processes
• Proficiency in Microsoft Workspace (Excel, Teams, Outlook, etc.)
• Strong understanding of document validation and compliance requirements

Preferred Qualifications

• Experience in logistics, transportation, or driver onboarding operations

About the Company

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at their home, at work, or on the go. As a leading global on-demand delivery platform, we connect millions of delivery partners and customers every day to move things that matter.