Driver Operations Associate

Responsibilities

• Ensure a stable supply of driver partners through promotional activities and vehicle utilization optimization
• Lead driver training and guidance to ensure superior customer experience and compliance with SOPs and SLAs
• Manage the application of Lalamove branding/logos on partner vehicles according to specific standards
• Propose new ideas and process improvements to simplify daily operational tasks
• Support the review of current standard operating procedures within the Operations department
• Meet individual and team-based driver operations targets
• Execute special projects and tasks as assigned by the direct manager

Requirements

• University or College degree
• Minimum 1 year of experience in operations or customer service
• Proficiency in Microsoft Office, especially Excel
• Fluent Vietnamese communication skills (both written and verbal)
• Strong organizational skills and the ability to prioritize tasks in a fast-paced environment
• An open mindset with the ability to communicate effectively with diverse groups of people

Preferred Qualifications

• Highly proactive, collaborative, and responsible attitude
• Ability to adapt quickly to a constantly changing work environment
• Systematic thinking and problem-solving skills

About the Company

Lalamove is a leading on-demand delivery platform that connects users with reliable drivers to move anything, anywhere, instantly. We leverage technology to bridge the gap between businesses and logistics, providing efficient and scalable delivery solutions.