Posted 17 hours ago
Driver Operations Associate
LalamoveDriver Operations Associate (Onboarding Team)
Requirements
Diploma in Business, Operations, or Customer Service, Strong communication skills, Proficiency in Microsoft Office, Attention to detail
Skills
customer serviceOperationsLogistics
About the role
Responsibilities
- Verify Driver Partner documents and ensure onboarding requirements meet company guidelines
- Provide support for walk-in enquiries to assist with the onboarding process
- Respond to enquiries via Zoho tickets, WhatsApp, and other support channels
- Manage administrative processes including bank account updates and wallet balance refunds
- Handle callback requests regarding onboarding and offboarding
- Provide backup support for inbound and outbound call operations during peak periods
- Identify opportunities to improve operational processes and the driver experience
Requirements
- Diploma in Business, Operations, Customer Service, or a related discipline
- Strong customer service mindset and communication skills
- Ability to interact with diverse backgrounds face-to-face and virtually
- Highly organized with strong attention to detail
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Experience in customer service, operations, or logistics is an advantage
About the Company
Lalamove is a leading on-demand delivery platform providing efficient logistics solutions.
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Lalamove · Singapore