Driver Operations Associate

Responsibilities

• Monitor and analyze daily, weekly, and monthly performance metrics
• Create and execute driver activation initiatives, including communications, campaigns, incentives, and bonuses
• Work closely with Demand teams to ensure order fulfillment and maintain supply reliability
• Monitor active driver performance and provide insights and recommendations to improve supply
• Lead a small team to achieve metric targets and deliver excellent execution
• Initiate driver engagement initiatives to improve order response rates and fulfillment

Requirements

• Bachelor’s degree from a reputable university, preferably in Management, Operations, or related fields
• Minimum 1-2 years of experience in operations, logistics, supply management, ride-hailing, or related industries
• Proficiency in Google Spreadsheets and Slides
• Good written and verbal communication skills in English
• Strong analytic and problem-solving mindset with the ability to act quickly on operational issues
• Ability to multitask and thrive in a fast-paced environment
• Strong sense of ownership, attention to detail, and ability to collaborate across teams

About the Company

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at their home, at work, or on the go. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods.