Driver Operations Associate

Responsibilities

• Manage all hub operational activities, including driver acquisition, onboarding, and driver education
• Increase brand awareness by growing the number of branded vehicles through sticker and equipment distribution
• Monitor daily driver operations support activities, including calls and sticker installations
• Manage offline presence inventory, including procurement and weekly stock counts for stickers and Lalabags
• Support large 4W driver acquisitions in surrounding satellite offices
• Collaborate with the Offline Presence and Lead Generation teams to drive growth
• Work with the driver quality team to ensure all materials comply with the latest SOPs

Requirements

• University degree in Operations Management or a related field
• 1-3 years of experience working in an operations department
• Strong analytical and problem-solving skills
• Proficiency in Google Spreadsheets
• Excellent communication and interpersonal skills
• High attention to detail and a commitment to continuous improvement
• Willingness to work full WFO in Jakarta (Kuningan, Cakung, or Daan Mogot)

About the Company

Lalamove is a leading global on-demand delivery platform that connects customers and drivers directly through technology. By providing lightning-fast and convenient delivery and moving services, Lalamove is disrupting the logistics industry. With a presence across SEA and LATAM, we empower SMEs and driver-partners to move things that matter and bring communities closer together.