Driver Operations Associate

Responsibilities

• Provide daily face-to-face assistance to drivers regarding account concerns at the hub
• Ensure a positive and professional experience for all drivers visiting the facility
• Provide clear and accurate information regarding Lalamove services
• Manage and resolve high-priority or complex driver cases, including safety violations and brand-impacting incidents
• Identify patterns, inefficiencies, and risks from case data to drive operational improvements

Requirements

• Bachelor's degree in any field
• 2+ years of experience in case management, driver support, or customer service in a fast-paced environment
• Proficiency in Microsoft Excel and Google Sheets
• Experience using CRM or case management tools (e.g., Salesforce, Zendesk)
• Strong verbal and written communication skills with empathy and patience
• Ability to stay calm under pressure and provide effective solutions to frustrated users
• Willingness to work on-site in Quezon City

About the Company

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We are a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day, ensuring delivery is always fast and simple.