
Posted 2 days ago
Driver Operation Associate (Onboarding)
LalamoveDriver Operation Associate (Onboarding)
Requirements
Diploma in Business or related field, Strong communication skills, Proficient in Microsoft Office, Ability to handle outbound calls, Customer-oriented mindset
Skills
customer serviceOperationsMicrosoft Office
About the role
Responsibilities
- Conduct outbound calls and follow-ups with prospective driver partners to support onboarding conversion and operational targets
- Work closely with team members to onboard freelance driver partner accounts efficiently and accurately
- Build and maintain positive relationships with driver partners through effective communication and timely support
- Attend to driver partner enquiries via ZOHO, WhatsApp, phone calls, and walk-in interactions
- Handle onboarding administrative tasks, including updating driver account details and managing document submissions
- Manage driver callback logs and ensure accurate documentation of driver records and operational trackers
- Participate in a rotating schedule for occasional weekend and Public Holiday document verification duties
Requirements
- Minimum Diploma in Business or a related field; fresh graduates are welcome to apply
- Strong communication and interpersonal skills with confidence in handling outbound calls
- Proficient in Microsoft Office applications (Word, Excel, Outlook)
- Customer-oriented mindset with the ability to thrive in a fast-paced, target-driven environment
- Detail-oriented with good problem-solving skills and a proactive attitude
Preferred Qualifications
- Prior experience in customer service, operations, telesales, or call-centre environments
About the Company
Lalamove is a leading on-demand delivery platform that connects users with reliable drivers to facilitate seamless logistics and transportation services.
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Lalamove · Singapore
