Driver Operation Associate (Onboarding)

Responsibilities

• Conduct outbound calls and follow-ups with prospective driver partners to support onboarding conversion and operational targets
• Work closely with team members to onboard freelance driver partner accounts efficiently and accurately
• Build and maintain positive relationships with driver partners through effective communication and timely support
• Attend to driver partner enquiries via ZOHO, WhatsApp, phone calls, and walk-in interactions
• Handle onboarding administrative tasks, including updating driver account details and managing document submissions
• Manage driver callback logs and ensure accurate documentation of driver records and operational trackers
• Participate in a rotating schedule for occasional weekend and Public Holiday document verification duties

Requirements

• Minimum Diploma in Business or a related field; fresh graduates are welcome to apply
• Strong communication and interpersonal skills with confidence in handling outbound calls
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Customer-oriented mindset with the ability to thrive in a fast-paced, target-driven environment
• Detail-oriented with good problem-solving skills and a proactive attitude

Preferred Qualifications

• Prior experience in customer service, operations, telesales, or call-centre environments

About the Company

Lalamove is a leading on-demand delivery platform that connects users with reliable drivers to facilitate seamless logistics and transportation services.