DocuSign CLM Technical Analyst

Responsibilities

• Provide daily operational support for the DocuSign CLM platform, including user access management, configuration, and issue resolution
• Maintain and optimize CLM workflows, templates, and document generation logic
• Collaborate with business stakeholders to gather requirements and implement configuration updates
• Monitor system performance and proactively address issues to ensure platform reliability
• Coordinate with IT and cybersecurity teams to manage integrations such as SAP Ariba, O365, SSO, and SAP CI
• Create comprehensive documentation, including configuration guides, workflow diagrams, and support runbooks
• Participate in blueprint packaging, deployment, and testing during system upgrades

Requirements

• Minimum 2 years of experience supporting DocuSign CLM or similar contract lifecycle management platforms
• Strong knowledge of CLM workflows, templates, and document generation processes
• Experience in system administration, user management, and troubleshooting
• Familiarity with Salesforce integration and data flows
• Excellent communication and documentation skills
• Ability to work independently and manage multiple priorities effectively

Preferred Qualifications

• DocuSign CLM Consultant Certification
• Experience with DocuSign CLM API integrations and DocuSign AI
• Knowledge of SSO, MFA, and clause library configurations
• Exposure to SAP CI or other middleware platforms
• PMP, PMI-ACP, or Scrum Master certification

Benefits

• Competitive compensation
• Medical plans, maternity leave, and life/accidental death benefits
• Retirement benefits
• Global networking and cross-functional opportunities
• Annual vacations and holidays
• Training, development, and tuition assistance programs
• Workplace flexibility and relocation programs

About the Company

ExxonMobil is a global energy leader. Our Global Business Center - Technology Center in Bengaluru provides a range of technical and business support services for ExxonMobil’s operations around the globe, ensuring stability and continuous improvement across our digital platforms.