Dispute Resolution Analyst I

Responsibilities

• Conduct comprehensive investigations into client complaints regarding trade execution, account funding, corporate actions, and reporting matters.
• Prepare clear, professional written responses that comply with regulatory requirements and internal policies.
• Document findings with supporting evidence and maintain detailed case records.
• Meet strict regulatory deadlines for complaint acknowledgment, investigation, and resolution.
• Translate complex technical and market concepts into client-friendly language.
• Identify trends in client complaints to recommend preventative measures and process improvements.

Requirements

• Bachelor's degree in Finance, Economics, Business Administration, Accounting, or a related field.
• 3-5 years of experience in financial services.
• Proven experience in client complaint handling, dispute resolution, or brokerage operations.
• Proficiency in Microsoft Word and Excel.
• Strong written and verbal communication skills.
• Fluency in English.

Preferred Qualifications

• Programming skills for data analysis and process automation.
• Proficiency with AI tools for enhanced research and productivity.
• Experience using Bloomberg Terminal or similar market data platforms.

Benefits

• Competitive salary package and performance-based annual bonus (cash and stocks).
• Group Medical and Life Insurance.
• Modern offices with free amenities and fully stocked cafeterias.
• Monthly food card and company-paid snacks.
• Hardship/shift allowance with company-provided pickup and drop facility (depending on shifts).
• Attractive employee referral bonus and frequent team-building events.

About the Company

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company providing cutting-edge electronic brokerage services to clients in over 200 countries and territories. Recognized by Barron's as the #1 online broker for six consecutive years, we serve individual investors and institutions through advanced technology and competitive pricing.