Posted 11 hours ago
Dispute Analytics Representative
Capital OneDispute Analytics Representative
Requirements
High school diploma, GED or equivalent, 2+ years credit card disputes experience
Skills
risk management
About the role
Responsibilities
- Completes manual adjustments and provides support to the Disputes production team
- Reviews disputed transactions to identify trends for partner education and Risk Supervision Entities (RSE)
- Communicates root cause analysis and recommendations on best practices during Partner Review calls
- Compiles reports and performs in-depth dispute case reviews for identified partners
- Collaborates with Global Network partners to implement strategies for reducing dispute ratios
Requirements
- High school diploma, GED or equivalent certification
- At least 2 years of experience in credit card disputes processing, investigations or analytics
Preferred Qualifications
- Associate’s or Bachelor's Degree in Business, Finance or Marketing
- 4+ years of experience in credit card disputes processing, investigations or analytics
About the Company
Capital One is a financial institution committed to innovation and providing comprehensive benefits that support total well-being.
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Capital One · Riverwoods