Dispatcher/Customer Service Coordinator

Responsibilities

• Schedule and dispatch HVAC service and plumbing technicians
• Review and optimize technician routes for maximum efficiency
• Answer incoming phone calls from existing customers and provide exceptional service
• Ensure all ticket information is entered accurately into the computer system
• Create dispatch numbers for all parts ordered and follow up on orders
• Schedule appointments for part installations

Requirements

• Minimum of 2 years of office or customer service experience
• Strong computer skills and proficiency with Microsoft Office
• Excellent interpersonal skills and a professional appearance
• Ability to think on your feet and work effectively as part of a team
• Ability to plan and schedule work proactively rather than just reacting

Preferred Qualifications

• Previous experience in a dispatching role

Benefits

• Competitive salary and impressive monthly bonus plan
• Incentive plans
• Medical, dental, and vision coverage
• Prescription drug coverage
• Company-supplied life insurance
• Paid vacation and paid holidays
• 401(k) plan with employer match

About the Company

Horizon Services is a dynamic, rapidly-growing HVAC and plumbing company. We pride ourselves on providing exceptional service through strong teamwork and a commitment to our customers and employees. We offer a fun, family-oriented work environment where effort is recognized and professional growth is encouraged.