Dispatcher/Customer Service Coordinator

Responsibilities

• Schedule and dispatch HVAC and Plumbing technicians by reviewing and optimizing routes
• Answer incoming phone calls from existing customers and provide exceptional service
• Ensure all ticket information is entered accurately into the computer system
• Create dispatch numbers for all parts ordered and follow up on part orders
• Schedule appointments for part installations

Requirements

• Minimum of two years of office or customer service experience
• Strong computer skills with proficiency in Microsoft Office
• Excellent interpersonal skills and a professional appearance
• Ability to think on your feet and work effectively as part of a team
• Ability to plan and schedule work proactively rather than just reacting

Preferred Qualifications

• Previous experience in a dispatching role

Benefits

• Competitive salary and impressive monthly bonus plan
• Incentive plans and family-oriented benefits
• Medical, dental, vision, and prescription drug coverage
• Company-supplied life insurance
• Paid vacation and paid holidays
• 401(k) plan with employer match

About the Company

Horizon Services is a dynamic, rapidly-growing HVAC and Plumbing company. We pride ourselves on providing exceptional service through strong teamwork and a commitment to our customers and employees. We offer a fun, family-oriented work environment where your efforts are recognized and you have opportunities to grow professionally, personally, and financially.