Dispatcher

Responsibilities

• Provide timely response to customer inquiries regarding pick-ups, schedules, and product orders
• Dispatch vehicles on pre-set routes to ensure efficient customer service
• Assist drivers with issues, handheld/printer use, and daily debriefs
• Communicate driver issues to Customer Service, Transportation Supervisors, and Facility Managers
• Monitor and escalate Salesforce cases and ensure compliance with company and federal/state regulations
• Build and print daily driver routes, including shipping documents, route sheets, and barcode labels
• Review driver paperwork, including Vehicle Condition Reports (VCR) and logbooks
• Track and input DOT hours using JJ Keller
• Update routes and customer information based on daily communication

Requirements

• High school diploma or GED
• One or more years of experience as an Administrative Assistant
• Ability to learn Salesforce CRM, JJ Keller, and Atlas routing software

Preferred Qualifications

• Two or more years of transportation or logistics experience
• Proficiency in spreadsheet and word processing software
• Ability to maintain a safe and compliant workplace

About the Company

Veolia is a leading environmental company in North America, providing water, waste, and energy management services. Headquartered in Boston, Veolia employs over 10,000 people across more than 350 locations, helping industrial, healthcare, and municipal customers manage resources and pollution.