Dispatcher

Responsibilities

• Answer 911 emergency calls, non-emergency calls, and public inquiries.
• Gather pertinent details and prioritize incidents to ensure responder safety and timely response.
• Provide pre-arrival instructions and emergency medical guidance to callers.
• Perform Emergency Medical Dispatch (EMD) using standardized questions and response coding.
• Manage the deployment of Police, Fire, and Emergency Medical personnel and vehicles.
• Monitor multiple radio channels and track the location and status of field units.
• Utilize Computer-Aided Dispatch (CAD) and other databases to maintain accurate official documentation.
• Use CJIS/LEAPS/NCIC and RMV systems to access criminal records, warrants, and motor vehicle data.
• Broadcast weather bulletins, civil defense announcements, and criminal activity alerts.

Requirements

• Ability to work rotating shifts, including nights, weekends, and holidays, with mandatory overtime.
• Must pass a comprehensive background investigation, including CORI/SORI checks.
• Ability to remain composed and communicate clearly in high-stress, fast-paced environments.
• Proficiency in keyboarding and data entry with high speed and accuracy.
• Must be able to obtain and maintain certifications in CPR, NG911, LEAPS/NCIC, EMD, and APCO Basic Telecommunicator.
• Must complete FEMA ICS-100 and FEMA NIMS IS-700 training.

Preferred Qualifications

• Associate’s degree in criminal justice, communications, public safety, or a related field.
• 1–3 years of experience in emergency dispatching or public safety communications.
• Familiarity with Massachusetts public safety protocols and local geographic areas.

Benefits

• Comprehensive health, dental, and vision insurance.
• Retirement and deferred compensation plans.
• Flexible spending accounts and life insurance.
• Long-term disability coverage.
• Paid holidays, vacation, and sick leave.

About the Company

The Town of West Springfield is dedicated to ensuring public safety through efficient emergency management and professional communication services.