Dispatcher

Responsibilities

• Strategically schedule and dispatch technicians to service calls to optimize resource allocation
• Monitor and coordinate activities of repair and maintenance teams
• Serve as the communication link between technicians, customers, and management
• Maintain rigorous records of service calls, deployments, and job outcomes
• Ensure adherence to company policies and industry regulations
• Address customer inquiries and resolve issues to maintain satisfaction
• Utilize dispatch software to provide real-time updates on service statuses

Requirements

• High school diploma or equivalent
• Experience in a dispatch role, ideally in technical repair or maintenance
• Exceptional communication and interpersonal skills
• High-level organizational and multitasking skills
• Proficiency in dispatch and operational management software
• Knowledge of technical repair and maintenance protocols
• Ability to work Wednesday through Saturday, 10:30a to 8:30p (shifts vary during daylight savings)

Benefits

• Medical, dental, and vision coverage
• 401(k) retirement plan with company match after one year
• Short-term disability coverage after one year
• Paid time off and holidays
• Company-paid life insurance and supplemental insurances

About the Company

Project Resources Group (PRG) is a leading provider of construction management, outside plant damage assessment & recovery, business outsourcing and consulting services within the cable, telephony, construction and utility industries.