Dispatcher

Responsibilities

• Efficiently assign and route maintenance and repair calls based on technician location, availability, and skillset
• Manage and update schedules in real-time while maintaining ongoing communication with technicians, customers, and management
• Review daily calls to ensure accuracy in skill level, parts, special instructions, and payment methods
• Optimize technician routes to reduce travel time, cut costs, and prevent call backs
• Serve as a key point of contact for explaining services and home warranty policies
• Document customer interactions and ensure timely follow-ups
• Handle incoming calls and direct them to the correct personnel

Requirements

• High School Diploma or equivalent
• 2+ years of dispatching and/or customer service experience preferred
• Experience with home services or ServiceTitan is a plus
• Strong multitasking and communication skills
• Proactive problem-solver who stays calm under pressure
• Strong computer proficiency

Benefits

• Health, Vision, and Dental insurance
• Paid Time Off (PTO) and Holidays
• 401k with matching
• Employee Discount
• Employee Referral program

About the Company

Door Serv Pro is part of the Guild Garage Group LLC, a world-class family of residential services brands that invests heavily in training and developing people for continued success.