Dispatcher Assistant

Responsibilities

• Plan and coordinate truck routes and schedules to ensure timely deliveries
• Assign loads to drivers based on availability, location, and delivery deadlines
• Monitor driver progress and provide real-time updates to customers and internal teams
• Communicate with drivers, customers, and warehouse personnel to resolve operational issues
• Track and report on transportation metrics, including on-time performance and efficiency
• Ensure compliance with transportation regulations, safety standards, and company policies
• Maintain accurate records of dispatch activities, including trip logs and driver hours
• Work with fleet maintenance teams to ensure vehicle availability and optimal condition
• Provide professional customer service and handle inquiries or complaints

Requirements

• Strong organizational and time management skills
• Ability to multitask and work under pressure in a fast-paced environment
• Excellent communication and problem-solving skills
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Fluency in English
• Previous experience in dispatching, logistics, or a related field is preferred
• Fluency in Chinese is a plus

Benefits

• Dental, Medical, and Vision insurance
• RRSP program
• Paid Holiday, Paid Time Off, and Paid Sick Leave
• Management training program

About the Company

UniUni is a North American leader in last-mile logistics, delivering tens of millions of parcels annually across Canada and expanding rapidly into the United States. Founded in 2019, UniUni utilizes tech-driven innovation and a crowdsourcing delivery model to provide fast, economical, and reliable services to e-commerce clients.