Dispatch Support Specialist

Responsibilities

• Dispatch deliveries across assigned markets and create efficient routes based on driver schedules and customer needs
• Manage daily dispatch operations using the company's dispatch system
• Communicate with customers via phone and email to resolve concerns promptly
• Handle customer inquiries and tickets through Dialpad and Zendesk
• Coordinate closely with drivers by providing timely updates and operational support
• Monitor delivery performance to achieve on-time delivery metrics of 90% or higher
• Provide regular feedback to Operations leaders regarding driver performance and staffing needs

Requirements

• Excellent written and verbal communication skills
• Strong customer service and interpersonal skills
• Highly organized and dependable
• Ability to adapt to new software and changing operational needs
• Proficient in Google Workspace
• Comfortable working in an onsite, fast-paced environment

Benefits

• HMO coverage with 1 free dependent upon hire
• Life Insurance
• Day Shift
• 20 PTO credits annually
• Company-issued laptop
• Career growth and learning opportunities