Dispatch Service Advisor

Responsibilities

• Manage the dispatch of finished products, ensuring correct quantities and products are delivered according to the loading schedule.
• Provide telephone customer service to both internal and external clients.
• Handle monetary receipts including cash, checks, and bank card payments, and coordinate with value collectors.
• Reconcile shift entries and exits for cement and multi-products.
• Control documentation such as scanning remittances, managing returns, and handling weighing tickets.
• Prepare daily reports regarding inventory, production, and daily outputs.
• Implement and monitor road safety strategies, including driver logs and risk route files.
• Support technical personnel and oversee operations in the absence of a Supervisor.

Requirements

• Degree in Industrial Engineering, various Engineering disciplines, or Accounting.
• Proven experience in dispatching operations.
• Experience in customer service, specifically within the cement or multi-product dispatch process.
• English proficiency level B1 or higher.
• Proficiency in Microsoft Office, specifically Excel (beginner to advanced).

About the Company

CEMEX is a leading global building materials company that recognizes and respects diversity. We promote a culture of equity and inclusion to build a sustainable business and support the development of our collaborators.