Dispatch Manager

Responsibilities

• Supervise customer service and dispatch personnel to ensure adherence to quality standards, deadlines, and company procedures.
• Train and instruct employees on job duties, departmental policies, and company standards.
• Determine work schedules, sequences, and assignments based on priority and personnel skill levels.
• Monitor employee work performance and implement departmental standards in conjunction with management.
• Resolve customer concerns and account discrepancies by maintaining professional relationships with internal departments and customers.
• Manage and maintain customer files and records efficiently.

Requirements

• Minimum of two years of office or customer service experience.
• Strong computer skills with proficiency in Microsoft Office.
• Ability to learn customer service management, scheduling, and dispatch software.
• Excellent interpersonal and communication skills (both written and oral).
• Strong organizational and time management abilities.
• Ability to think critically and solve problems in a fast-paced environment.
• Proven ability to work effectively as part of a team.

About the Company

Horizon Services provides professional cooling, heating, plumbing, and electrical services. We are dedicated to providing a fair, non-discriminatory, and harassment-free working environment for all employees.