Dispatch Manager

Responsibilities

• Supervise customer service and dispatch personnel to ensure adherence to quality standards, company procedures, and deadlines.
• Train and instruct employees on job duties, departmental policies, and company standards.
• Determine work schedules, sequences, and assignments based on priority and personnel skill levels.
• Monitor employee work performance and implement departmental standards in conjunction with management.
• Develop and maintain professional relationships with Purchasing, Quality Control, Warehouse, and branch office personnel.
• Respond to customer inquiries and resolve account discrepancies or concerns in a timely manner.
• Maintain accurate customer files and records.

Requirements

• Minimum of two years of office or customer service experience.
• Strong computer skills with proficiency in Microsoft Office.
• Ability to learn customer service management, scheduling, and dispatch software.
• Excellent interpersonal skills and a strong customer service attitude.
• Ability to work as part of a team and "think on your feet" to solve problems.
• Strong organizational and time management skills.

About the Company

Horizon Services provides professional cooling, heating, plumbing, and electrical services. We are dedicated to providing a fair, non-discriminatory, and harassment-free working environment for all employees.