Dispatch Manager

Responsibilities

• Supervise customer service and dispatch personnel to ensure adherence to quality standards, company procedures, and deadlines.
• Train and instruct employees on job duties, departmental policies, and company standards.
• Determine work schedules, sequences, and assignments based on priority and personnel skill levels.
• Monitor employee work performance and correct errors or problems as they arise.
• Develop and maintain professional relationships with Purchasing, Quality Control, Warehouse, and branch office personnel.
• Respond to customer inquiries and resolve account discrepancies or concerns in a timely manner.
• Implement departmental policies and maintain organized customer files and storage.

Requirements

• Minimum of two years of office or customer service experience.
• Strong computer skills with proficiency in Microsoft Office.
• Ability to learn customer service management, scheduling, and dispatch software.
• Excellent interpersonal skills and a strong customer service attitude.
• Ability to plan and schedule work proactively rather than just reacting to issues.
• Strong analytical and problem-solving skills with the ability to "think on your feet."
• Ability to work effectively as part of a team.

About the Company

Horizon Services provides professional cooling, heating, plumbing, and electrical services. We are dedicated to providing all employees with a pleasant, fair, and non-discriminatory working environment, hiring the best-qualified candidates regardless of gender, religion, race, or age.