Disability Access Point Coordinator

Responsibilities

• Perform advanced professional and consultative social work duties for the Disability Access Point (DAP)
• Ensure high-quality navigation services and contract compliance across subcontracted providers
• Provide technical guidance to subcontractor navigators regarding complex client-level situations and service expectations
• Deliver training, coaching, and ongoing support to subcontractor staff to strengthen assessment and service planning skills
• Review and analyze subcontractor reports and data to identify performance trends and areas for improvement
• Serve as a liaison between the DAP program and community organizations, provider agencies, and other partners
• Interpret and communicate policies, procedures, and statewide standards to ensure consistent service delivery
• Maintain accurate documentation related to subcontractor performance and program operations

Requirements

• Bachelor's Degree in Human Services, Social Work, Psychology, Sociology, or a related field
• 4 years of experience working with individuals with mental health, brain injuries, or intellectual/developmental disabilities
• 2 years of progressive leadership experience
• Valid State of Iowa driver's license
• Thorough knowledge of HIPAA regulations and confidentiality standards
• Ability to pass a criminal background check and drug screen

Preferred Qualifications

• Experience in program planning, quality assurance, and continuous improvement
• Strong data analysis skills to identify performance gaps and support decision-making
• Ability to effectively interact with non-English speaking clients

About the Company

Polk County Behavioral Health & Disability Services provides essential support and navigation services to individuals with disabilities and mental health needs within the community.