Director, Travel Agency Partnerships

Responsibilities

• Own and execute the Agent Program strategy, engaging Travel Advisors and Agencies through targeted marketing, incentive programs, and awareness campaigns
• Build and deepen relationships with top Agency Partners to expand program value and identify new growth opportunities
• Define and track key performance metrics across all initiatives, including webinars, conferences, and training sessions
• Improve internal processes for account registration, maintenance, and performance reporting
• Develop and iterate on agent training materials to improve product knowledge and program adoption
• Partner with internal Product, Marketing, Compliance, and Legal teams to streamline solutions and ensure campaign alignment
• Lead, develop, and retain the agent program team by setting clear goals and providing consistent performance feedback

Requirements

• 10+ years of Travel Agency experience with a focus on strategy, technology, training, and business development
• Deep knowledge of Travel Agencies’ booking systems, including their UX and capabilities
• Proven experience developing and delivering training materials in-person or via webinar
• Excellent analytical and presentation skills
• Demonstrated experience managing direct reports, team development, and budget oversight
• Superior written and verbal communication skills with the ability to translate partner feedback into actionable product requirements

Preferred Qualifications

• Bilingual in English and French or English and Spanish (oral and written)

Benefits

• Competitive salary and stock option plan
• Medical, dental, and vision insurance with employer-paid options
• Flexible PTO
• Paid parental leave
• Opportunities for professional growth and development
• Health and wellness initiatives

About the Company

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. We are a leading fintech company focused on improving our customers' financial well-being through innovative products and a collaborative, inclusive culture.