Director, Supplier Performance & Relationship Management

Responsibilities

• Develop and execute a global strategy and governance framework to optimize supplier performance and relationships across diverse procurement categories.
• Build the Supplier Performance & Relationship Management (SPRM) Centre of Excellence from the ground up, defining methodology, tooling, and talent models.
• Design and implement a centralized, risk-aware supplier lifecycle including onboarding, qualification, contracting, scorecards, and continuous improvement.
• Lead enterprise-wide change management to drive adoption of new processes and a culture of continuous improvement.
• Partner with Risk, Legal, and Compliance teams to embed financial health tracking, business continuity, and ESG compliance into the supplier lifecycle.
• Create performance dashboards and KPI frameworks to provide real-time insights into supplier effectiveness regarding cost, quality, and service delivery.
• Act as a strategic advisor to frontline procurement and operations teams, providing playbooks, templates, and decision-support tools.

Requirements

• Bachelor's degree in Supply Chain, Business, Engineering, or a related field.
• 10+ years of experience in global Procurement, Vendor Management, or Supplier Relationship Management.
• 5+ years of experience in a senior leadership role with direct ownership of SPRM programs or functions.
• Deep expertise in indirect procurement, including categories such as facilities management, professional services, and technology.
• Proven track record of leading large-scale transformation initiatives and modernizing functions through technology enablement.
• Strong knowledge of supplier governance frameworks, risk management principles, and scorecard design.
• Demonstrated ability to manage executive-level supplier relationships and lead strategic business reviews.

Preferred Qualifications

• Master's degree in a relevant field.
• Experience in the commercial real estate or facilities management sector.
• Professional certifications such as CPM, CPSM, CSCP, or PMP.
• Proficiency with SPRM platforms, CLM, CMMS, and Business Intelligence (BI) tools.

Benefits

• Comprehensive health, vision, and dental insurance.
• Retirement savings plans.
• Flexible spending and health savings accounts.
• Life and disability insurance programs.
• Paid and unpaid time away from work.

About the Company

Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging specialized expertise to deliver innovative solutions to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry with over 100 years of history.