Director, Service Operations Fulfillment - Logistics and Supply Chain Intelligence

Responsibilities

• Lead the development and implementation of service analytics solutions across multiple enterprise platforms and operational systems
• Build a unified fulfillment and logistics data ecosystem providing visibility across fulfillment, logistics, inventory, repair, and customer service operations
• Partner cross-functionally to define scalable data architectures, integration frameworks, and reporting strategies
• Own the strategy and governance model for logistics, fulfillment, and service partner data, establishing quality standards and audit controls
• Develop inventory analytics capabilities to improve utilization, availability, and accuracy
• Lead the development of predictive analytics and data-driven insights to support network optimization and operational planning
• Develop spend forecasting models, financial dashboards, and scenario planning tools to improve financial predictability

Requirements

• Bachelor's degree in Supply Chain Management, Industrial Engineering, Business Analytics, Computer Science, Operations Management, Logistics, or a related technical field
• 15+ years of experience in service operations, supply chain, logistics, analytics, or related operational environments
• 5+ years of leadership experience managing high-performing teams and developing talent
• Proven experience implementing enterprise-scale analytics, reporting, and data integration solutions
• Strong analytical and problem-solving capabilities with expertise in SAP, Tableau, or Power BI

Preferred Qualifications

• Experience supporting hyperscale cloud, AI infrastructure, semiconductor, or data center operations
• Deep understanding of global fulfillment, logistics, reverse logistics, and service supply chain ecosystems
• Experience building advanced analytics platforms, predictive models, and automation solutions using AI or machine learning
• Familiarity with Salesforce, transportation management systems (TMS), and warehouse management systems (WMS)
• Experience managing large-scale inventory optimization and global spend forecasting initiatives

About the Company

NVIDIA is reshaping the largest AI infrastructure and data center ecosystems worldwide. Service Operations plays a critical role in enabling scale, reliability, and customer success by delivering fulfillment, logistics, inventory management, and service execution capabilities across a rapidly growing global network.