Director, Sales Operations

Responsibilities

• Lead the design, governance, and execution of sales incentive programs to drive revenue targets and desired behaviors
• Unify existing team members into a cohesive Sales Program Operations function with clear accountability and service standards
• Develop and refine sales policies, rules of engagement, and supporting documentation to ensure consistency across channels
• Oversee sales expense management, including governance, tracking, and budget visibility
• Establish a structured communications framework to streamline messaging regarding policy changes and operational updates to the sales organization
• Proactively identify operational gaps and lead cross-functional initiatives to improve legacy processes and reduce friction for sellers

Requirements

• 5+ years of experience in Sales Operations, Revenue Operations, or related business operations roles
• 3+ years of experience leading and scaling teams
• Demonstrated experience building or transforming an operational function
• Strong financial acumen and highly analytical skills
• Excellent cross-functional collaboration skills across Sales, Finance, HR, and Legal
• Proven ability to identify business gaps and independently drive scalable solutions

Preferred Qualifications

• Experience operating in high-growth or rapidly evolving sales organizations

Benefits

• Medical, dental, and vision care
• EAP programs and paid time off
• Retirement and investment options
• Recognition programs and charitable gift matching

About the Company

Global Payments (NYSE: GPN) is a Fortune 500 company that empowers simple, fast, and secure payments for everyone. We have built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world, from ambitious startups to global enterprises.